Volunteer and Human Resource Management for NGOs

Description

This course covers practical HR management for NGOs – including recruitment, labour law awareness, performance management, and volunteer programme design. It addresses a common gap area for growing organisations where HR responsibilities often fall to programme staff. Learners will explore how to write fair, clear job descriptions, conduct structured interviews, and build simple onboarding and performance management systems. The course also covers volunteer management – from designing roles to recruitment, screening, and retention. By the end, learners will be able to design a fair recruitment and onboarding process, build a simple performance management system, design an effective volunteer programme, and recognise common labour compliance risks. This is an essential course for anyone managing staff or volunteers in an NGO.

What will you learn

• Design a fair, clear, and inclusive recruitment and onboarding process.

• Build a simple performance management system that provides regular feedback and supports development.

• Design an effective volunteer programme that attracts, engages, and retains volunteers.

• Recognise common labour compliance risks and take steps to address them.

• Write fair, clear job descriptions that attract the right candidates.

• Conduct structured interviews that reduce bias and improve hiring decisions.

• Build an onboarding checklist that sets new staff and volunteers up for success.

Requirements

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