Privacy Policy

Last updated: 30 August 2026

The NGO Leadership Academy ("we", "us", "our") is committed to protecting the privacy of everyone who uses this website and our online learning platform (the "Service"). This Privacy Policy explains what personal data we collect, why we collect it, how we use and protect it, and the choices and rights available to you.

1. Information We Collect

We collect information you provide directly to us, including:

• Account information: name, email address, password, and profile details you choose to add
• Payment information: processed securely through our third-party payment providers; we do not store full card details on our own servers
• Course activity: enrolments, progress, quiz results, certificates, and messages sent through the platform
• Communications: messages you send us through contact forms, support requests, or instructor applications

We also automatically collect certain technical information when you use the Service, including IP address, browser type, device information, and usage data collected through cookies and similar technologies.

2. How We Use Your Information

We use the information we collect to:

• Provide, operate, and maintain the Service, including course access and certification
• Process payments and manage enrolments
• Communicate with you about your account, courses, and updates to our policies
• Improve and personalise the Service based on how it is used
• Detect, prevent, and address technical issues, fraud, or misuse of the platform
• Comply with applicable legal obligations

3. How We Share Information

We do not sell your personal data. We may share information with:

• Service providers who help us operate the platform (e.g. payment processors, hosting providers, email services), under obligations to protect your data
• Instructors, solely regarding your enrolment and progress in their specific course
• Legal or regulatory authorities, where required by law or to protect our rights, users, or the public

4. Data Security

We implement reasonable technical and organisational measures designed to protect your personal data against unauthorised access, alteration, disclosure, or destruction. No method of transmission or storage is completely secure, and we cannot guarantee absolute security.

5. Data Retention

We retain personal data for as long as necessary to provide the Service, comply with our legal obligations, resolve disputes, and enforce our agreements. You may request deletion of your account data as described in Section 7 below.

6. Cookies

We use cookies and similar technologies to keep you logged in, remember your preferences, and understand how the Service is used. You can control cookies through your browser settings; disabling cookies may affect the functionality of the Service.

7. Your Rights

Depending on your location, you may have rights to access, correct, or delete your personal data, object to certain processing, or request a copy of your data in a portable format. To exercise these rights, contact us using the details in Section 9.

8. Children's Privacy

The Service is not directed at children under the age of 16, and we do not knowingly collect personal data from children. If you believe a child has provided us with personal data, please contact us so we can remove it.

9. Contact Us

If you have questions about this Privacy Policy or how your data is handled, please contact us at admin@ngoportal.africa.

10. Changes to This Policy

We may update this Privacy Policy from time to time. We will post any changes on this page and update the "Last updated" date above. Continued use of the Service after changes take effect constitutes acceptance of the revised policy.

Note: This policy is a general template and should be reviewed by a qualified lawyer familiar with data protection law in your operating jurisdiction(s) before publication, to ensure full compliance with applicable local requirements.